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Some airlines hit by self-service check-in kiosk disruption at Changi Airport

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In short

The operational issue began around 8:30 a.m. on Nov. 2, impacting automated passenger kiosks throughout all four Changi Airport terminals. Changi Airport Group attributed the malfunction to a global breakdown in Advance Passenger Processing systems that also affected international hubs. Airlines successfully averted flight delays by deploying airport ground staff to manually process passenger check-ins until services fully resumed at around 11 a.m.

Key points

  • A global failure in Advance Passenger Processing systems caused operational issues across…: A global failure in Advance Passenger Processing systems caused operational issues across multiple international airports.
  • Manual intervention by airline and airport staff successfully prevented travel delays dur…: Manual intervention by airline and airport staff successfully prevented travel delays during the outage.
  • Automated kiosk check-in and boarding pass printing services were restored after two-and-…: Automated kiosk check-in and boarding pass printing services were restored after two-and-a-half hours.

Sources checked by our analysis pipeline: 1

- Changi Airport’s self-service check-in kiosks were disrupted on Nov 2, affecting some kiosks at all four terminals and stopping self check-in and boarding pass printing.

- Changi Airport Group said the problem began at about 8.30am because of a “global disruption in Advance Passenger Processing systems”, and “other airports were similarly affected”.

- Some airlines handled check-in manually while ground staff helped passengers. Services returned to normal at about 11am after at least two-and-a-half hours.

AI generated

SINGAPORE – Some self-service check-in kiosks at Changi Airport experienced a temporary disruption on the morning of Nov 2, leaving terminals unable to process self check-in or print boarding passes.

In response to queries from The Straits Times, Changi Airport Group (CAG) said the issue arose at around 8.30am “due to a global disruption in Advance Passenger Processing systems”.

As a result, some airlines had to manage check-in procedures manually.

“Other airports were similarly affected,” CAG added.

The disruption persisted for at least two-and-a-half hours, with check-in processes for all affected airlines returning to normal at around 11am.

“During this period, Changi…

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