The Sensory Menu Generator processes standard web menus to produce draft sensory descriptions and QR codes in under ten minutes. Businesses must review and edit these automated profiles to ensure the descriptions accurately capture subtle details like dish temperature and plating. Dolcetto Mercatino at Conrad Singapore Orchard recently became the first partner in Singapore to adopt the technology. Hospitality leaders emphasize that the tool supplements human service rather than replacing waitstaff.
Key points
Restaurants can offer clear sensory descriptions to help neurodivergent diners make infor…: Restaurants can offer clear sensory descriptions to help neurodivergent diners make informed choices before ordering.
Human review of artificial intelligence drafts remains essential to verify the accuracy o…: Human review of artificial intelligence drafts remains essential to verify the accuracy of sensory descriptions.
Automated sensory menus are designed to assist restaurant staff rather than eliminate the…: Automated sensory menus are designed to assist restaurant staff rather than eliminate the need for personal service.
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Will a dish be crunchy or soft, served hot or cold? Mastercard and Accenture Song have developed an AI tool to help restaurants provide such details to diners with autism or sensory sensitivities before they order.
At Dolcetto Mercatino in Conrad Singapore Orchard, diners can find out more than what a dish contains or costs. By scanning a QR code or reading a printed menu, they can learn about its texture, temperature and presentation before ordering.
For example, the menu explains that the mozzarella on Tommy’s Burrata and Truffle Pizza is hot while the burrata is cold. It also describes the cheeses’ creamy texture and the earthy aroma of black truffle – details an ingredients list alone might not convey.
For some people with autism or sensory sensitivities, such information can take some of the uncertainty out of choosing a meal.
The descriptions are part of Sensory Notes, introduced at the restaurant on Oct 1 through Time for Acceptance, a Mastercard initiative developed with St Andrew’s Autism Centre to help businesses better support people with autism.
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