Tanmay Maity purchased a Hyundai Grand i10 in 2018 through direct installments and a hire-purchase loan, but the vehicle was left unused at his home because registration could not be completed. The district consumer commission heard the matter ex parte after representatives from Mohan Motor Dealers failed to appear before the bench. The commission mandated that the business directly furnish the vehicle documents to Maity within 45 days along with litigation expenses. If the dealership fails to deliver the paperwork and the registration remains incomplete, it must return the entire purchase amount with interest.
Key points
Car dealerships must provide all necessary documentation to conclude vehicle registration…: Car dealerships must provide all necessary documentation to conclude vehicle registrations or face mandated regulatory penalties.
Failure to deliver the required paperwork within 45 days obligates the dealer to refund R…: Failure to deliver the required paperwork within 45 days obligates the dealer to refund Rs 1.72 lakh with 9 percent annual interest.
Commercial entities cannot evade legal accountability for unfulfilled consumer obligation…: Commercial entities cannot evade legal accountability for unfulfilled consumer obligations simply by closing down their business offices.
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NEW DELHI: A district consumer commission in West Bengal has directed a car dealer to hand over all documents required to register a Hyundai Grand i10 bought by a man in 2018, after finding that he had been unable to complete the registration process because of the dealer's failure to provide the necessary papers.
Case background
According to the commission order, Tanmay Maity had booked a new Hyundai Grand i10 from Mohan Motor Dealers on June 13, 2018, by paying Rs 5,000 through a cheque. He paid another Rs 95,000 on June 30, 2018. A hire-purchase agreement was also executed with Cholamandalam Investment and Finance Company Ltd, through which the dealer received Rs 72,000.
The complainant alleged that he repeatedly visited the dealer's office and requested the vehicle's registration number, but the dealer failed to provide it. He later learnt that the dealer had not submitted the required documents to the Howrah Regional Transport Office (RTO), West Bengal, for registration of the vehicle.
He further alleged that Mohan Motor Dealers had shut all its offices. The car remained parked at…
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