Under the agreement, Accenture teams primarily based in India will assume the affected corporate responsibilities, with the initial operational phase slated for completion by mid-2027. Qantas CEO Vanessa Hudson stated that modernization and efficiency improvements are necessary to overhaul the carrier's fragmented technical systems. The carrier has pledged to consult with unions to mitigate job losses through internal redeployment, reskilling, and retraining initiatives. Meanwhile, the Australian Services Union is demanding clear details regarding redundancy packages and the exact functions that will stay in Australia.
Key points
The Australian Services Union alleges the offshoring decision directly contradicts manage…: The Australian Services Union alleges the offshoring decision directly contradicts management assurances provided to personnel in August.
Qantas plans to conduct consultations over the coming months to retain workers through re…: Qantas plans to conduct consultations over the coming months to retain workers through retraining and redeployment.
Labor representatives are seeking formal commitments regarding which positions will remai…: Labor representatives are seeking formal commitments regarding which positions will remain domestically and the specifics of redundancy packages.
Sources checked by our analysis pipeline: 1
India is set to handle a major share of outsourced corporate operations of Australian airline Qantas, which plans to transfer around 850 head-office jobs to technology services company Accenture under a multi-year agreement.
Most of the services covered by the arrangement will be delivered by Accenture's teams in India, reported various Australian media outlets including Austrlia Broadcasting Company.
The transition will cover several business functions, including finance, procurement, human resources and marketing. The first phase is expected to be implemented by mid-2027, with some services continuing to be handled in Australia.
The arrangement is part of Qantas' efforts to overhaul its technology infrastructure and simplify its operations as artificial intelligence increasingly reshapes the travel industry. The airline is looking to modernise systems that have become difficult to integrate and manage.
Qantas CEO Vanessa Hudson told employees that the company operates more than 1,000 legacy applications that were not designed to work together.
“Modernising these systems and connecting the data across them is the critical next step,” she said, adding that the changes would help accelerate innovation and the airline's use…
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