The customer initiated the purchase in February 2022 with an advance deposit, expecting the vehicle to arrive within six to eight months. Instead of receiving the vehicle, the buyer discovered in December 2022 that the online reservation system showed the car had been invoiced or sold to a different party. The commission dismissed the conflicting defenses from the manufacturer and dealer, noting that neither company provided proof of cancellation notices, call records, or an executed refund.
Key points
The manufacturer and the authorized dealer were held jointly and severally liable for def…: The manufacturer and the authorized dealer were held jointly and severally liable for deficiency in service and unfair trade practices.
Companies face a 12 percent annual interest penalty on damages and legal costs if they fa…: Companies face a 12 percent annual interest penalty on damages and legal costs if they fail to settle within 45 days.
Blaming business partners or making unsupported cancellation claims will not protect auto…: Blaming business partners or making unsupported cancellation claims will not protect auto firms from consumer redressal penalties.
Sources checked by our analysis pipeline: 1
NEW DELHI: A consumer commission in Haryana has held Mahindra & Mahindra and its authorised dealer guilty of deficiency in service and unfair trade practice after they failed to deliver a booked SUV or refund the advance payment. The commission directed them to refund Rs 21,000 with interest, pay Rs 51,000 as compensation and Rs 11,000 in litigation expenses.
In its October 7, 2026, order, the District Consumer Disputes Redressal Commission, Yamuna Nagar, at Jagadhri, held the dealer and manufacturer jointly and severally liable, directing them to comply within 45 days.
Booked Mahindra XUV700 never delivered
According to the commission order, the customer booked a Mahindra XUV700 diesel automatic in Everest White on February 8, 2022, and paid Rs 21,000 as advance booking money. He was assured that the vehicle would be delivered within six to eight months.
When he contacted the dealer in October 2022, after waiting nine months, he was told to wait another month. In November, he was again assured that delivery would happen soon.
But in December 2022, the customer checked the vehicle’s booking status online…
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