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Waymo confirms it’s shaking up its Uber relationship in January 2028

By · Via TechCrunch · Published by Everything Blog

In short

Waymo will terminate its exclusive partnership with Uber in Austin and Atlanta ahead of schedule in January 2028 rather than the original May 2028 expiration date. Moving forward, the autonomous vehicle provider intends to offer rides through its proprietary mobile application to match its existing operational model in other cities. Uber confirmed it still plans to host Waymo vehicles on its platform as long as both companies mutually agree. Meanwhile, Uber clarified that omitting a dedicated robotaxi booking option within its own app was Waymo's explicit choice.

Key points

  • Direct customer relationships are becoming a higher strategic priority for Waymo based on…: Direct customer relationships are becoming a higher strategic priority for Waymo based on rider feedback in regional markets.
  • Inconsistent dispatching that left riders uncertain between autonomous and human-driven v…: Inconsistent dispatching that left riders uncertain between autonomous and human-driven vehicles prompted the operational change.
  • Uber intends to continue listing Waymo vehicles on its ride-hailing app for as long as bo…: Uber intends to continue listing Waymo vehicles on its ride-hailing app for as long as both companies mutually agree.

Sources checked by our analysis pipeline: 1

Waymo will end its exclusivity with Uber in the Austin and Atlanta markets starting in January 2028, co-CEO Tekedra Mawakana told Bloomberg News in a report published Wednesday.

The robotaxi company will offer rides directly through its own smartphone app, like it does in other cities. Uber confirmed to TechCrunch Wednesday that it still plans to host Waymo robotaxis on its app for as long as the two companies agree. Waymo did not immediately respond to a request for comment.

Mawakana’s comments come after reporting earlier this year by the Financial Times that Waymo was looking to get out of its deal with Uber, which was set to expire in May 2028. Mawakana told Bloomberg that Waymo initially partnered with Uber because the ride-hail giant offered scale. But the experience for riders has been “a little bit of a crapshoot,” she said, especially because riders never know for sure if they’re going to hail a robotaxi or a human-driven car.

“It’s important for us to have that relationship with the rider. We’ve gotten that feedback from the riders in those…

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