Piyush Agarwal said his strictly vegetarian family, including children, suffered severe distress and hurt religious sentiments after discovering chicken in their vegetable biryani at the airport's Taste of India outlet. Despite the bill confirming the order was strictly vegetarian, the restaurant refused to issue a refund and mandated full payment for the meal. Viral footage of the confrontation led the eatery's operating firm, HMSHost Services India Pvt Ltd, and airport operator Bangalore International Airport Ltd to acknowledge the lapse and initiate separate investigations.
Key points
Bangalore International Airport Ltd is actively investigating the food service failure th…: Bangalore International Airport Ltd is actively investigating the food service failure that occurred inside Terminal 1.
HMSHost Services India Pvt Ltd has initiated an internal inquiry to uncover how meat cont…: HMSHost Services India Pvt Ltd has initiated an internal inquiry to uncover how meat contaminated the vegetarian order.
Regulatory officials from state and national food safety bodies declined to comment when…: Regulatory officials from state and national food safety bodies declined to comment when contacted about the incident.
Sources checked by our analysis pipeline: 1
BENGALURU: Chaos erupted at Kempegowda International Airport (KIA) Saturday after a vegetarian flyer spotted meat in a vegetable biriyani he ordered near his gate.
Piyush Agarwal claimed that the restaurant — Taste of India in T1, between gates 16 and 17 — served him non-vegetarian food despite the bill clearly identifying the dish as vegetarian. “We’re a strictly vegetarian family, and even the children unknowingly consumed it. This has caused severe distress and hurt our religious sentiments,” he wrote on X while attaching a video clip of the incident.
In the clip, which has gone viral on social media, Piyush is seen complaining to the restaurant manager. “We request FSSAI, Bengaluru airport and the authorities concerned to urgently investigate, check order records, and take strict action,” he added.
He later clarified that he did not receive a fully non-vegetarian biryani, but it contained small bits of chicken. Agarwal stated that he was still asked to pay the full bill and no refund was issued by the restaurant.
Soon after the incident came to light, KIA operator Bangalore International Airport Ltd…
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