The dispute originated when Dilip Kumar P S arranged two waitlisted berths from Hazrat Nizamuddin to Thiruvananthapuram for a June 2018 journey. Because confirmation remained uncertain shortly before the train's scheduled 11:35 p.m. departure, he secured flight tickets at 7:20 p.m. before receiving a confirmation SMS just nineteen minutes later. The commission held that this delayed notification directly hindered the passenger from canceling the bookings within the required refund timeframe.
Key points
Passengers cannot be deprived of their right to cancel tickets due to late reservation co…: Passengers cannot be deprived of their right to cancel tickets due to late reservation confirmations.
Transport operators risk financial penalties and interest charges if they deliver deficie…: Transport operators risk financial penalties and interest charges if they deliver deficient reservation services to customers.
Online booking intermediaries are not responsible for the operational scheduling decision…: Online booking intermediaries are not responsible for the operational scheduling decisions made by railway administrators.
Sources checked by our analysis pipeline: 1
NEW DELHI: A district consumer commission in Kerala has directed
Railway to refund Rs 6,700 to a man whose train tickets were confirmed less than four hours before departure, leaving him no time to cancel them and claim a refund after booking flight tickets. Holding the railway guilty of deficiency in service, the commission said the late confirmation itself deprived him of the opportunity to cancel the tickets within the prescribed deadline.
Case background
As per the commission order, Dilip Kumar P S had booked two tickets for his daughter and himself from Hazrat Nizamuddin to Thiruvananthapuram for June 22, 2018. His daughter had received a call letter from the Indian Meteorological Department (IMD) for the post of Assistant Meteorological Officer and was required to appear for document verification at its New Delhi headquarters on that date.
For the return journey, they booked tickets through the Indian Railway Catering and Tourism Corporation (IRCTC) on May 24, 2018. Both tickets, one in sleeper class and another in third AC, were waitlisted. The fares were Rs 1,860 and Rs 4,840, respectively. The…
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