The regulatory action stems from a November 5 encounter where toll personnel misbehaved with a road user during fee collection operations. Alongside financial penalties, the governing authority has proposed commercial debarment against the agency and its leadership to enforce strict service standards. Furthermore, Riddhi Siddhi Associates must completely transition and hand over the plaza to a replacement operator by November 14, 2026. The authority is also actively pushing travelers to record grievances via dedicated features on the Rajmargyatra mobile application.
Key points
A show cause notice was issued proposing to bar the operating agency and its leadership f…: A show cause notice was issued proposing to bar the operating agency and its leadership from future authority tenders for one year.
A separate official statement reported that the firm faced an immediate one-month debarme…: A separate official statement reported that the firm faced an immediate one-month debarment from ongoing and upcoming tenders.
Highway users can file formal complaints and rate services by using the Rajmargyatra appl…: Highway users can file formal complaints and rate services by using the Rajmargyatra application's toll feedback feature.
Sources checked by our analysis pipeline: 1
The action follows an incident reported on November 5 at the fee plaza on NH-248BB. NHAI has also issued a show cause notice proposing to bar the agency and its owners or directors from participating in future NHAI tenders for one year.
What happened at Bijwasan toll plaza?
The incident involved personnel deployed by Riddhi Siddhi Associates at the Bijwasan Fee Plaza. Following the incident with a road user, NHAI took action against the agency responsible for collecting user fees and managing staff at the toll plaza.Under its contract, the fee collection agency is responsible for ensuring proper conduct, discipline and behaviour among its personnel deployed at the plaza.
NHAI said the incident reflected a failure by the agency to ensure discipline, proper supervision and compliance with its contractual obligations.
Apart from the financial penalty, NHAI has initiated action that could prevent Riddhi Siddhi Associates and its owners or directors from participating in future tenders for one year.The show cause notice seeks the agency's response to the proposed one-year debarment. Separately,…
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