The Government Technology Agency confirmed public sector email was fully recovered late Friday night following a technical disruption that lasted over a day. Microsoft gradually brought applications back online across 74 affected territories to ensure infrastructure stability, ruling out cyber or artificial intelligence causes. Major domestic entities including DBS, UOB, and SingHealth have restored their affected systems to operational status. However, institutions like UOB and SingHealth warned the public to expect short-term response delays while employees address accumulated message backlogs.
Key points
Microsoft attributed the global incident to an internal technical issue rather than exter…: Microsoft attributed the global incident to an internal technical issue rather than external cyberattacks or AI-related factors.
Domestic organizations including UOB and SingHealth cautioned that customers may experien…: Domestic organizations including UOB and SingHealth cautioned that customers may experience temporary delays while staff clear communication backlogs.
A comprehensive post-incident analysis report will be provided by Microsoft following the…: A comprehensive post-incident analysis report will be provided by Microsoft following the restoration of tools like Teams and Copilot.
Sources checked by our analysis pipeline: 1
The disruption, which lasted over 24 hours, knocked out Microsoft products, including Outlook and Teams, in 74 countries and territories, according to outage tracker Downdetector.
SINGAPORE: Microsoft Outlook services for Singapore's government were fully restored on Friday (Nov 13) night after they were hit by a major global outage affecting the tech giant’s products.
The disruption, which lasted over 24 hours, knocked out Microsoft products, including Outlook and Teams, in 74 countries and territories, according to outage tracker Downdetector.
Microsoft said on Saturday that services were fully recovered across Teams, Outlook, Copilot and other applications.
The Government Technology Agency (GovTech) told CNA on Saturday that the government’s Microsoft Outlook services had been fully restored since 11pm on Friday.
“We thank members of the public for their patience and understanding,” a GovTech spokesperson added.
While some Singapore government systems, including email, were affected on Friday, emergency services remained fully operational. Singpass was also unaffected.
A Microsoft spokesperson told CNA, the outage was caused by a technical issue and was not related to "cyber or AI/agents".
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