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SBS Transit aims to train 70% of frontline staff to support commuters with disabilities by 2030

By · Published by Everything Blog

In short

The partnership signed on Oct. 29 will scale specialized instruction through SBS Transit’s Public Transport Inclusivity Training Centre, which launched in April at Seletar Bus Depot. Frontline instruction will jump from nearly 20 percent of roughly 6,500 personnel today to reach the 2030 goal. Meanwhile, SG Enable’s Enabling Services Hubs will implement the Travel Buddy Programme to offer commuters route familiarisation and practical transit guidance. The initiative also redesigns roles in areas like logistics and service control while extending student internship pipelines into polytechnics and universities.

Key points

  • The Enabling Pathway Programme is broadening beyond Institute of Technical Education stud…: The Enabling Pathway Programme is broadening beyond Institute of Technical Education students to reach polytechnic and university cohorts.
  • Job redesign, workplace accommodations, and job coaches will support personnel working in…: Job redesign, workplace accommodations, and job coaches will support personnel working in areas such as logistics and service control.
  • SBS Transit will utilize its Queen Bee programme to urge service providers to adopt inclu…: SBS Transit will utilize its Queen Bee programme to urge service providers to adopt inclusive hiring and support practices.

Sources checked by our analysis pipeline: 1

- SBS Transit wants 70% of frontline staff trained to help commuters with disabilities by 2030. It now has close to 20% trained, with about 6,500 frontline workers.

- The firm and SG Enable signed a partnership to make public transport more inclusive. They also want to raise employees with disabilities to 300, from about 50 now.

- They will expand hands-on training, inclusive hiring and work support. The Travel Buddy Programme will also help persons with disabilities travel more safely and independently.

AI generated

SINGAPORE - Public transport operator SBS Transit aims to train up to 70% of its frontline employees to better serve passengers with disabilities by 2030.

Currently, close to 20% of its frontline employees are trained, said Jeffrey Sim, its group chief executive. As at end-September, the operator had close to 6,500 frontline employees.

The target is part of a new partnership between SBS Transit and disability agency SG Enable to make public transport more inclusive for persons with disabilities, including those with less visible conditions.

The two organisations signed an agreement on Oct 29 at…

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