Technology1 min read

Queens Public library under ransomware attack e-borrowing suspended

By · Published by Everything Blog

In short

The cyber incident has forced Queens Public Library branches to operate without their primary online platforms, leaving virtual programming and catalog renewals temporarily unavailable. While technicians work to restore full network access, staff have successfully re-established on-site Wi-Fi and self-service kiosks across the system. Public desktop access has also been revived at a select group of seven facilities, including the Central Library.

Key points

  • Physical library branches remain open for regular visitors to borrow and return hard-copy…: Physical library branches remain open for regular visitors to borrow and return hard-copy materials.
  • Digital platforms, including the official website, mobile app, and electronic borrowing s…: Digital platforms, including the official website, mobile app, and electronic borrowing services, remain offline.
  • Restoring the entire technical infrastructure will require extended time as recovery effo…: Restoring the entire technical infrastructure will require extended time as recovery efforts continue.

Sources checked by our analysis pipeline: 1

We are open as scheduled but experiencing a significant network outage affecting all locations.

This disruption, the result of a ransomware attack, impacts the following services:

- Queens Public Library website

- QPL Mobile App

- Public Computers at most open locations

- Digital Media Services

The following services have been restored:

- Free Wi-Fi access at all open locations

- Check-out and return machines

- Public Computers at seven locations: Central Library, Far Rockaway, Flushing, Glen Oaks, Hunters Point, Jackson Heights, and Kew Gardens Hills

All QPL locations remain open as scheduled. However, certain virtual and in-person programs may be impacted. Please check with your local branch.

You can continue to borrow and return books and other materials at all locations. During this outage, however, renewals are unavailable. As a reminder, customers are not charged late fines on borrowed materials.

Check this page for updates. You can also check our social media channels:

You may call (718) 990-0728 for assistance.

We apologize for any inconvenience and ask for your patience and understanding as we manage this challenge. Our team…

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