Under the new protocol, legitimate calls will be immediately reinforced by follow-up verification messages sent through the official "gov.sg" SMS identifier. This measure addresses a surge in deception, with government impersonation scams draining at least S$142.5 million across 3,230 reported cases between January and September alone. Law enforcement was the primary identity exploited by criminals during this period, accounting for more than S$53.3 million in losses. The outbound-only line will operate exclusively through standard phone networks rather than third-party messaging applications.
Key points
Government officials will never call members of the public to demand banking credentials,…: Government officials will never call members of the public to demand banking credentials, money, or the installation of unofficial applications.
The single caller ID protocol will be evaluated for progressive expansion across other go…: The single caller ID protocol will be evaluated for progressive expansion across other government agencies to replace fragmented contact numbers.
Legitimate police officers will not contact members of the public using the dedicated num…: Legitimate police officers will not contact members of the public using the dedicated number on messaging platforms like WhatsApp or Telegram.
Sources checked by our analysis pipeline: 1
The call will be followed by an SMS from the "gov.sg" SMS Sender ID.
SINGAPORE: Calls from the Singapore Police Force (SPF) will use a single caller ID from Monday (Nov 2), as part of efforts to help the public identify calls from legitimate government agencies and to protect themselves against scams.
The number, 6000 0999, will be used for all outgoing calls from SPF, authorities said in a news release on Sunday. SPF will be the first government agency to launch this initiative.
Each call will be followed by an SMS from the "gov.sg" SMS Sender ID informing the person of how they may contact the SPF if they require further assistance.
The number will be used for outgoing calls only and cannot receive incoming calls.
It will also not be used on messaging applications such as WhatsApp or Telegram.
Members of the public who require further assistance after receiving a call can contact SPF through its feedback portal or hotline.
The initiative is part of a whole-of-government effort involving SPF, Open Government Products (OGP), the Ministry of Digital…
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