Technology1 min read

Not everyone is loving their new iPhone Duo

By · Via The Verge · Published by Everything Blog

In short

Early adopters of Apple's new $2,000 foldable are returning the device as initial two-week trial periods expire. Customers report dissatisfaction with the hardware's bulk, underwhelming cameras, and the practical challenges of combining a smartphone and tablet into a single unit. These hardware grievances, however, have not pushed users away from Apple's broader ecosystem, with most returnees simply reverting to conventional iPhone models. Extended trial times are also on the horizon, as Apple's holiday return policy took effect on November 6, giving new buyers until January 8, 2027, to claim a refund.

Key points

  • Despite the dissatisfaction leading to product returns, consumer demand remains resilient…: Despite the dissatisfaction leading to product returns, consumer demand remains resilient with new online orders backlogged until January.
  • Returning customers are choosing traditional slab-style iPhones instead of competing Andr…: Returning customers are choosing traditional slab-style iPhones instead of competing Android foldables due to Apple ecosystem integration.
  • Customers receiving units under the holiday policy that started November 6 have until Jan…: Customers receiving units under the holiday policy that started November 6 have until January 8, 2027, to return them.

Sources checked by our analysis pipeline: 1

For most new relationships, two weeks probably isn’t enough time to decide if you’re ready for long-term commitment. But two weeks with a new phone? You probably know. The iPhone Duo launched just over two weeks ago, and that’s been enough time for a subset of day-one buyers who aren’t loving the phone to make a decision: It’s time to end things. Also, they wanted their $2,000 back.

Not everyone is loving their new iPhone Duo

When you know, you know.

When you know, you know.

This is to be expected, to an extent; the Duo just isn’t a phone for everyone. It’s an early adopter device — we called it “a messy, expensive good time” — and on top of that, the hinge appears to be suffering some first-gen growing pains. Despite all that, Apple seems to be selling Duos just fine, with new online orders projected to ship in January.

As Apple’s customary 14-day return window came to a close, I reached out to a few people to learn more about why they brought their new Duos back.…

Technology