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No more unknown calls! Govt mandates displaying names - here's what changes from Nov 1

By · Via Times of India · Published by Everything Blog

In short

Under the new framework, unsaved domestic incoming calls will show the caller's name as recorded in their telecom operator's official subscriber files. When unsaved international calls involve India, the recipient's screen will simply show "International Call." The mechanism relies on terminating telecom providers querying the originating operators' databases, though individuals using Calling Line Identification Restriction remain exempt from having their identities shown.

Key points

  • Phone recipients do not need to complete any separate registration to receive the new cal…: Phone recipients do not need to complete any separate registration to receive the new caller identification service.
  • Businesses can show preferred trade names if they are verified registered trademarks or c…: Businesses can show preferred trade names if they are verified registered trademarks or confirmed via the Goods and Services Tax portal.
  • Callers utilizing the Calling Line Identification Restriction facility are exempt from ha…: Callers utilizing the Calling Line Identification Restriction facility are exempt from having their names displayed on recipient screens.

Sources checked by our analysis pipeline: 1

Unknown callers bothering you? That is set to change from tomorrow!Telecom operators are set to begin rolling out Calling Name Presentation (CNAP), a facility that will display the caller's name on the recipient's phone screen. The service will not require users to register separately and will change how incoming calls from both saved and unsaved numbers appear on their phones.

The

Department of Telecommunications (DoT) has directed all telecom service providers holding authorisations or licences to provide access services to implement CNAP across their respective service areas from November 1.

The facility will initially be available on 4G and higher-generation networks, while its rollout on 2G, 3G and landline networks will be considered separately.

What changes on your phone from November 1?

Under the new arrangement, incoming calls will show the caller's number along with their name. What appears on the screen will depend on whether the recipient has saved the number.

- Saved numbers: The name stored in the recipient's phone contacts will appear on the screen.

- Unsaved domestic numbers: The name recorded in the caller's subscriber details…

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