A consumer named Jalan brought the case forward after buying a five-rupee snack packet in November 2020 that contained only 4 grams rather than the promised 15 grams. Metro Cash & Carry was cleared of liability because it sold the untampered product in its original factory packaging. PepsiCo faced ex-parte proceedings after missing hearings, and its subsequent attempt to overturn that status was rejected in November 2023. Under the finalized order, the company must provide the refund along with compensation for harassment and legal costs within one month.
Key points
Retailers are not held liable for packaged manufacturing shortages if the original packag…: Retailers are not held liable for packaged manufacturing shortages if the original packaging remains untampered.
PepsiCo faced ex-parte proceedings after failing to appear before the commission despite…: PepsiCo faced ex-parte proceedings after failing to appear before the commission despite receiving formal notice.
Failure to pay the total sum within one month will trigger an annual interest charge of 6…: Failure to pay the total sum within one month will trigger an annual interest charge of 6 percent.
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Lay's chips packet weighing 4 grams instead of 15 grams: What did the consumer allege?
According to the complaint, Jalan purchased several food products from Metro Cash & Carry on November 10, 2020, for serving guests at his residence. The purchase included a Rs 5 packet of Lay's potato chips manufactured by PepsiCo India Holdings.The purchase was recorded under bill number 4504/102009356, dated November 10, 2020.
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While serving the snacks to his guests, Jalan felt that the chips packet was unusually light. He subsequently weighed its contents and allegedly found only 4 grams of chips, against the declared quantity of 15 grams.
He approached the retailer with his complaint but alleged that it did not take appropriate action. He subsequently moved the consumer commission on April 6, 2022, alleging deficiency in service and unfair trade practices.
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