The collapse of Silicon Practice has stripped digital infrastructure from approximately 500 surgeries in England, affecting just under 10% of the nation's clinics. Regional disruptions have already been confirmed in locations such as London, Gloucestershire, and Norfolk, leaving patients unable to book routine visits via their usual practice websites. Because English practices are mandated to offer online booking—accounting for over 40% of all appointments—the disruption poses substantial logistical challenges. Patients are being directed to make appointments via phone, in person, or through the still-functioning NHS app.
Key points
Patients at affected surgeries must temporarily arrange their appointments in person, ove…: Patients at affected surgeries must temporarily arrange their appointments in person, over the phone, or via the NHS app.
Royal College of GPs leadership warned that sudden website outages place an unsustainable…: Royal College of GPs leadership warned that sudden website outages place an unsustainable operational strain on local clinic staff.
NHS England issued guidance to impacted practices while confirming that the majority of g…: NHS England issued guidance to impacted practices while confirming that the majority of general practice websites remain fully operational.
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- Published
Patients in many parts of the country have been left unable to access their GP surgery online after a tech firm went into administration.
Silicon Practice ran digital services, including websites, online booking and consultations, for around 500 practices in England – just under 10% of the total.
Practices across the country, including in London, Gloucestershire and Norfolk, have reported problems. Services in Wales are also affected.
GP leaders said the problem would cause huge disruption, given the scale of online booking that now takes places.
Patients in areas that are affected are being advised they will have to make appointments via the phone. The NHS app is working.
'Hugely disruptive'
Since last year, all practices in England have had to offer online appointment booking. Currently, more than 40% of appointments are made that way.
An NHS England spokesperson said while "the majority" of GP practice websites were running as normal, some using Silicon Practice will be affected.
"If your GP practice website is unavailable and you need help, you should contact your practice by phone or in…
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