OCBC Bank redesigned technical positions to support employees with disabilities by collaborating with the Autism Resource Centre and integrating on-the-job coaches. For example, employee Lionel Lee transitioned into an infrastructure reliability engineer position, a role suited to his skills where he successfully identified a critical system bug in 2024. These inclusive efforts also strengthen internal managerial capability by teaching leaders how to communicate without ambiguity. Employers in Singapore can adopt similar frameworks using support networks like SG Enable to fund workplace adjustments and staff training.
Key points
Customizing roles to match neurodivergent talent generates measurable operational improve…: Customizing roles to match neurodivergent talent generates measurable operational improvements in technical testing and development.
Partnering with specialized groups like the Autism Resource Centre equips managers with e…: Partnering with specialized groups like the Autism Resource Centre equips managers with essential leadership and adaptability skills.
Financial support programs such as the Job Redesign Grant significantly lower the barrier…: Financial support programs such as the Job Redesign Grant significantly lower the barriers to creating inclusive workplace environments.
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When Mr Lionel Lee, 30, applied for a blockchain engineer role at OCBC Bank in 2023, he was not an exact match for the position. However, the hiring managers recognised his potential, noting his keen attention to detail, problem- solving skills and willingness to learn.
Rather than rule him out, OCBC redesigned the role around these strengths and hired him as a junior blockchain engineer.
The bank worked with Autism Resource Centre (ARC) and Mr Lee’s job coach from ARC’s Employability and Employment Centre to tailor the role to his abilities. Drawing on her knowledge of Mr Lee and his employment history, the job coach advised OCBC on how best to use his strengths while providing the support he needed.
His responsibilities were structured around clear processes and expectations, allowing him to build on his strengths. To help him adapt to his role, OCBC provided structured on-the-job training and additional time to develop the required technical skills. His future teammates also attended a briefing by his job coach to better understand autism and how they could support him.
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