Una resident Mamta Kadyan approached the consumer forum after Arohi Mobile Hub refused to repair a defective iPhone 12 or return her money despite promising a refund. The retailer had collected her bank details but subsequently reneged on the agreement and ignored a legal notice. Because the store failed to appear before the panel, the commission proceeded ex parte and ordered the total payout, giving the shop 30 days from receiving the order to comply.
Key points
Retailers remain legally accountable for informal or handwritten warranty assurances prov…: Retailers remain legally accountable for informal or handwritten warranty assurances provided on product invoices.
Failing to appear or respond to consumer court notices can result in ex parte rulings aga…: Failing to appear or respond to consumer court notices can result in ex parte rulings against businesses.
The store must disburse the refund, damages, and litigation expenses within thirty days o…: The store must disburse the refund, damages, and litigation expenses within thirty days of receiving the order.
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UNA: A district consumer disputes redressal commission in Himachal Pradesh's Una has directed a Chandigarh-based mobile shop to refund Rs 29,000 to a woman who purchased a second-hand iPhone 12 that stopped working within four days of purchase.
The commission also ordered the shop to pay 9% annual interest on the amount from the date the consumer complaint was filed until realisation. It further awarded Rs 20,000 as compensation for mental harassment and Rs 10,000 towards litigation expenses.
In its November 2, 2026, order, the commission observed that the shop had sold a defective handset despite providing a six-month warranty and subsequently failed to repair it or refund the purchase amount.
According to the complaint, Mamta Kadyan, a resident of Rakkar Colony in Una, purchased a second-hand blue iPhone 12 from Arohi Mobile Hub, located in Sector 22B, Chandigarh, on October 27, 2023. She paid Rs 29,000 for the handset, for which the shop issued invoice number 159. The invoice carried a handwritten assurance of a six-month warranty in case the phone developed any problem.
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