National healthtech agency Synapxe announced that the scheduled downtime will temporarily disable billing generation and payments at hospital counters and kiosks across two clusters. Clinical treatments and regular patient consultations will proceed completely as usual throughout the multi-day maintenance window. Patients can alternatively settle their medical accounts using the HealthHub portal, cluster mobile applications, or AXS machines. Any payments completed via these alternative methods will update on official billing statements after the system fully restarts on November 9.
Key points
Patient care and hospital clinical services will continue operating normally throughout t…: Patient care and hospital clinical services will continue operating normally throughout the scheduled IT maintenance.
Transactions completed through alternate digital channels will post to bill statements on…: Transactions completed through alternate digital channels will post to bill statements once the upgrade concludes.
Patients needing help with billing during the downtime can contact their respective publi…: Patients needing help with billing during the downtime can contact their respective public healthcare call centres.
Sources checked by our analysis pipeline: 1
- Synapxe said the national healthcare billing system for NUHS and NHG Health will undergo planned maintenance from 9pm on Nov 6 to 6am on Nov 9.
- During the downtime, patients cannot generate or pay bills at hospital counters and self-service kiosks, but clinical services and patient care will continue as usual.
- Patients can still pay through HealthHub, AXS machines and cluster apps. Synapxe apologised for the inconvenience and said payments will appear after maintenance.
AI generated
SINGAPORE – Patients of two of three healthcare clusters here will not be able to generate and pay their bills at hospital counters and self-service kiosks from 9pm on Nov 6 to 6am on Nov 9 due to scheduled maintenance downtime.
However, clinical services and patient care will continue as usual, and patients can use HealthHub, AXS machines and the healthcare clusters’ apps to pay, said national healthtech agency Synapxe in a Facebook post on Nov 6.
The planned maintenance of the national billing system will affect the National University Health System and National Healthcare Group, Synapxe added. Payments made during…
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