The District Consumer Disputes Redressal Commission ruled against M/s Oceanic Gym after member Bharigu Sharma left his six-month contract early due to prematurely shut-off lights, poor hygiene, and an out-of-order steam bath. While the gym claimed its 9:45 p.m. winding-up procedure was posted on premises notices, it failed to prove these terms were disclosed when Sharma enrolled. Sharma had originally paid Rs 5,760 in November 2024 before quitting roughly two months later for another fitness center. The commission set a strict 45-day deadline for the fitness center to fulfill the financial penalties or risk execution proceedings.
Key points
Commercial gyms cannot shorten daily operating schedules without explicitly disclosing an…: Commercial gyms cannot shorten daily operating schedules without explicitly disclosing and obtaining consent for early shutdown procedures during enrollment.
Service providers face financial liability and deficiency rulings when curtailing adverti…: Service providers face financial liability and deficiency rulings when curtailing advertised amenities such as lighting, music, and steam baths.
The Amritsar consumer forum mandated full compliance with the payment directive within a…: The Amritsar consumer forum mandated full compliance with the payment directive within a 45-day period to prevent execution proceedings.
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District Consumer Disputes Redressal Commission, Amritsar, has directed the gym, M/s Oceanic Gym, to refund Rs 3,500 with 6% annual interest, pay Rs 2,000 as compensation and another Rs 1,000 towards litigation expenses.
The commission partly allowed the complaint on October 21, 2026. President Jagdishwar Kumar Chopra and member Mandeep Kaur passed the order.
Man leaves gym within two months of six-month membership
According to the complaint, Bharigu Sharma purchased a six-month membership at Oceanic Gym on November 7, 2024, paying Rs 5,760. He was allotted membership number 2266.Sharma alleged that the gym had assured him of hygienic conditions, professional training, safety arrangements and facilities such as a steam bath.
However, he claimed that the gym frequently closed before its advertised time. The lights were switched off prematurely, while the steam bath facility allegedly remained non-functional. He also raised concerns about equipment sanitation and the availability of emergency medical assistance.
Sharma said he could not continue using the gym and joined another fitness centre on January 27, 2025, paying Rs 15,000.
After his requests for a refund went unanswered, he…
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