Vietnam's competition commission initiated a preliminary review after drivers formally submitted complaints regarding rising deductions and falling earnings across the network. In response, Grab presented six corrective actions that feature direct operational fee reductions alongside compensation for trips miscalculated by algorithmic anomalies. Additionally, the company will distribute roughly 912 billion dong to drivers as operating-cost support and incentives during the fourth quarter. Regulators warned that they will monitor these commitments and retain the authority to act on future violations.
Key points
Algorithmic errors and market fluctuations improperly inflated deduction rates beyond 35…: Algorithmic errors and market fluctuations improperly inflated deduction rates beyond 35 percent on about 0.13 percent of trips.
Driver incentive programs and operational subsidies will receive an estimated 912 billion…: Driver incentive programs and operational subsidies will receive an estimated 912 billion dong in fourth-quarter funding from the firm.
Vietnam's competition commission reserves the right to penalize the platform if the agree…: Vietnam's competition commission reserves the right to penalize the platform if the agreed corrective actions are breached.
Sources checked by our analysis pipeline: 1
The announcement follows the government watchdog's preliminary review of complaints from drivers between late August and mid-September
HANOI: Vietnam's competition commission said on Thursday (Nov 5) that ride-hailing firm Grab had agreed to cut some fees charged to passengers and drivers and compensate drivers affected by excessive deductions.
The announcement follows the government watchdog's preliminary review of complaints from drivers between late August and mid-September about declining fares, commissions and other deductions that they said were hurting earnings.
Grab proposed six measures, including a small reduction in app usage fees charged to drivers and capping the combined fees it collects at no more than 32 per cent of the total amount paid by passengers.
The company will also reimburse about 3.9 billion dong (US$152,000) to drivers after finding about 0.13 per cent of trips since 2024 had deductions above 35 per cent, partly due to algorithm errors or supply-demand fluctuations, the commission said.
The review came after Grab drivers in September urged colleagues via social media to boycott the app for two days over falling earnings and opaque pricing and…
The telecoms group has centered its operational pullback heavily within Openreach as the pace of nationwide fibre broadband construction begins to decelerate. Lower operating costs helped drive a double-digit rise in half-year pre-tax profits, sending London-listed shares to five-year highs. Chief executive Allison Kirkby is steering the business toward deeper long-term workforce reductions while expanding market reach through targeted domestic acquisitions.
Strong housing demand in Gurugram and positive buyer interest in premium offerings, including the Tonino Lamborghini Residences, fueled a significant turnaround for the real estate developer. The company is pairing this operational momentum with strategic land acquisitions in Farrukhnagar to sustain long-term project pipelines. Bolstered by comfortable liquidity, leadership plans to aggressively pursue ongoing regional growth.
The drugmaker faced a sharp contraction in quarterly earnings alongside resolving legacy legal matters in its key North American market. Leadership emphasized that long-term strategic plans remain intact despite the weaker operational performance. Sustained commercial momentum across domestic and emerging markets, coupled with novel pipeline rollouts, is expected to steady future operations.