Technology1 min read

Ford launches a ‘privacy promise’ and explains how and why it uses customer data

By · Via TechCrunch · Published by Everything Blog

In short

The automaker is attempting to address consumer confusion around connected vehicle capabilities, noting that only 14% of U.S. drivers fully understand what information their cars record. Company leadership clarified that collected information powers vehicle maintenance tracking and development rather than targeted advertising or third-party data broker sales. However, motorists who choose to disable data sharing will lose access to integrated functions like built-in roadside assistance.

Key points

  • Drivers maintain the ability to opt out of data sharing, but doing so will deactivate too…: Drivers maintain the ability to opt out of data sharing, but doing so will deactivate tools like real-time navigation.
  • The company confirmed it does not sell customer vehicle information to data brokers or ut…: The company confirmed it does not sell customer vehicle information to data brokers or utilize it for targeted ad campaigns.
  • Transparent privacy practices are being prioritized ahead of the planned release of model…: Transparent privacy practices are being prioritized ahead of the planned release of models built on a universal electric platform.

Sources checked by our analysis pipeline: 1

As Ford prepares to launch a new generation of connected cars, the automaker is making a public promise about how it will handle that information.

The company unveiled on Monday what it calls a “privacy promise” — an “explicit commitment” to keep customers’ vehicle data safe and give them control over what they share. Ford also launched a website designed to educate customers about how, where, and why the automakers uses their data, and to show them how to change those settings.

While those controls have existed for years now, Ford wants to communicate more clearly with its customers about them, especially ahead of the launch of new, more connected vehicles like the ones being built on its upcoming “universal electric vehicle” platform.

“I personally think that it’s super important for us to be making it very clear to our customers what our data practices are, and not only that, but making a commitment to them about it,” Ford’s chief privacy officer Kristin Jones said in an interview with TechCrunch. “I also see this as a great opportunity to educate…

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