Finance1 min read

EPFO’s WhatsApp service: What you can do through it

By · Published by Everything Blog

In short

The Employees' Provident Fund Organisation unveiled a messaging interface alongside an automated disbursement process during its 74th Foundation Day. Subscribers can now track balances, review recent transactions, and download statements directly on their phones. Furthermore, the agency will automatically settle Aadhaar-linked dormant accounts holding balances up to Rs 1,000 without requiring member claims. Accounts become officially inoperative when contributions cease for three years following retirement, permanent overseas migration, or a subscriber's death.

Key points

  • Active provident fund members can retrieve passbooks, monitor recent activity, and review…: Active provident fund members can retrieve passbooks, monitor recent activity, and review account balances directly via messaging.
  • Dormant low-balance portfolios will be closed automatically once identity and banking rec…: Dormant low-balance portfolios will be closed automatically once identity and banking records pass system verification.
  • Subscribers retain the option to transfer balances if still employed or withdraw their re…: Subscribers retain the option to transfer balances if still employed or withdraw their remaining funds upon retirement.

Sources checked by our analysis pipeline: 1

Celebrating the 74th Foundation Day of the Employees' Provident Fund Organisation (EPFO), Union Minister Mansukh Mandaviya, who is also the chairman of the Central Board of Trustees (EPF), has announced the launch of two key services for EPFO subscribers: the EPFO WhatsApp service and the automatic settlement of eligible inoperative EPF accounts.

What is the EPFO’s WhatsApp service?

Mandaviya announced that EPF subscribers will be able to access their Employees’ Provident Fund (EPF) balance, latest five transactions and passbook information through the EPFO's verified WhatsApp service.

Mandaviya says the WhatsApp service will also provide personalised guidance and assistance in completing PMVBRY-related requirements.

“This will make routine services accessible through a familiar mobile platform and reduce the need to visit EPFO offices,” says Mandaviya.

How can EPFO subscribers avail its WhatsApp service?

In a social media post, the EPFO says that subscribers can scan a QR code given in its social media message. Once downloaded, subscribers can also select their preferred language for sending messages.

These subscribers can start by writing "Hi" and sending it to 8796441800. Once the message is…

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