Survey of 2,018 IT heads at big firms points to a lack of leverage.
Enterprises keep buying software upgrades that IT thinks will make things worse
In short
Enterprises are upgrading software that often makes things worse, leading to frustration and disappointment. Poor negotiation leverage and unforeseen issues are cited as reasons for the upgrades' failure.
Key points
- Enterprises are upgrading software that often makes things worse.: Enterprises are upgrading software that often makes things worse.
- Poor negotiation leverage and unforeseen issues are cited as reasons for the upgrades' fa…: Poor negotiation leverage and unforeseen issues are cited as reasons for the upgrades' failure.
- The situation highlights the importance of careful consideration before committing to a n…: The situation highlights the importance of careful consideration before committing to a new upgrade.