The Hoshiarpur district consumer commission acted after complainant Lovish Chadha received an empty parcel instead of a Gigabyte GeForce RTX 3050 ordered in April 2025. Although Amazon cited package weights, delivery logs, and OTP verification to deny responsibility, the bench firmly dismissed these claims. The platform and vendor The Shop Well were instructed to settle the total payout within 45 days. Failure to meet this deadline will trigger a 9 percent annual interest penalty on the awarded amounts.
Key points
Online marketplaces cannot claim unconditional legal immunity for third-party seller tran…: Online marketplaces cannot claim unconditional legal immunity for third-party seller transactions by simply identifying as intermediary platforms.
Both the marketplace and the merchant bear joint and several liability when a customer ex…: Both the marketplace and the merchant bear joint and several liability when a customer experiences a clear deficiency in service.
The companies face an added 9 percent annual interest penalty if the compensation is not…: The companies face an added 9 percent annual interest penalty if the compensation is not disbursed within 45 days.
Sources checked by our analysis pipeline: 1
NEW DELHI: A district consumer commission in Punjab has held an online seller and
Amazon liable for deficiency in service after a customer received an empty box instead of a graphics card worth Rs 22,440. The commission directed them to refund the amount, pay Rs 10,000 as compensation and Rs 5,000 towards litigation expenses.
Graphics card missing from parcel
According to the commission order, Lovish Chadha bought a Gigabyte GeForce RTX 3050 graphics card for Rs 22,440 through Amazon on April 27, 2025. He paid through an Amazon gift card, and the parcel was delivered on May 3.
However, when he opened the package, he found that the graphics card was missing from the box. He contacted Amazon customer service on May 9 and lodged a complaint, but was later informed that neither a replacement nor a refund would be provided.
Chadha approached the commission seeking a refund of Rs 22,440 and Rs 1 lakh as compensation for the harassment and inconvenience.
The seller, The Shop Well, denied that the parcel was delivered empty, calling the complaint false and concocted.…
Sustained operational demand across the carrier's network supported an expansion in customer volume during the early autumn period. The low-cost airline benefited from higher capacity deployment compared to the prior-year period. This upward momentum reflects continuing passenger interest across regional routes.
The consumer goods company capitalized on a steep drop in raw material costs to deliver its fastest operating profit surge in over a decade. This margin expansion allowed management to dramatically lift marketing investments and pull forward long-term revenue targets. However, mixed product volumes and lingering geopolitical and commodity risks will test the durability of this operational rebound.
Management has reaffirmed its strategic targets through 2026 as part of its ongoing operational roadmap. The continuity reflects underlying stability across the company's core operations during this planning period. Investors and stakeholders can anticipate continued adherence to these previously defined baseline commitments.