HealthWednesday, November 11, 20261 min read

Beware fake phone messages claiming to be from SingHealth Polyclinics

By Straits Times Singapore · Published by Everything Blog

In short

Fraudulent SMS notices falsely claim recipients owe medical fees while citing recognized portals like HealthHub and the Health Buddy app to gain trust. SingHealth Polyclinics has filed a formal police report to address the unauthorized activity and investigate the malicious links. Authorities emphasize checking sender credentials, noting that scams remain the nation's leading crime category with hundreds of millions of dollars lost in recent years.

Key points

Patients should verify billing notices using the official HealthHub or Health Buddy appli…: Patients should verify billing notices using the official HealthHub or Health Buddy applications rather than third-party links.
Suspicious billing queries can be confirmed by phoning the official SingHealth Polyclinic…: Suspicious billing queries can be confirmed by phoning the official SingHealth Polyclinics call centre at 6643 6969.
A formal police report has been filed as authorities investigate the fraudulent messaging…: A formal police report has been filed as authorities investigate the fraudulent messaging scheme targeting polyclinic patients.

Sources checked by our analysis pipeline: 1

SINGAPORE – If you get a text message on your phone from SingHealth Polyclinics claiming you have unpaid bills, be on your guard: It may be a scam.

In a reply to queries from The Straits Times on Nov 10, the healthcare provider said the text message may reference legitimate platforms, including the HealthHub or Health Buddy App, as well as the SingHealth call centre hotline.

But it contains a fake website link, SingHealth Polyclinics said.

It added that official communications are sent through authorised channels, and advised patients to verify that text messages originate from the registered sender ID “SingHealth”.

Patients should be cautious when receiving messages from unknown mobile numbers, unfamiliar sender IDs, or those directing them to unfamiliar websites, SingHealth Polyclinics added.

It said patients can check their polyclinic bills and payment status using the official HealthHub app or by contacting the SingHealth Polyclinics call centre on 6643 6969 for assistance. It stressed that HealthHub and Health Buddy are legitimate platforms that patients may continue to use directly.

SingHealth Polyclinics comes under the SingHealth healthcare cluster, which…

AI Analysis

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Negative

In short

Key Points

Patients should verify billing notices using the official HealthHub or Health Buddy appli…: Patients should verify billing notices using the official HealthHub or Health Buddy applications rather than third-party links.
Suspicious billing queries can be confirmed by phoning the official SingHealth Polyclinic…: Suspicious billing queries can be confirmed by phoning the official SingHealth Polyclinics call centre at 6643 6969.
A formal police report has been filed as authorities investigate the fraudulent messaging…: A formal police report has been filed as authorities investigate the fraudulent messaging scheme targeting polyclinic patients.

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AI Analysis

Tone

Negative

In short

Key Points

Patients should verify billing notices using the official HealthHub or Health Buddy appli…: Patients should verify billing notices using the official HealthHub or Health Buddy applications rather than third-party links.
Suspicious billing queries can be confirmed by phoning the official SingHealth Polyclinic…: Suspicious billing queries can be confirmed by phoning the official SingHealth Polyclinics call centre at 6643 6969.
A formal police report has been filed as authorities investigate the fraudulent messaging…: A formal police report has been filed as authorities investigate the fraudulent messaging scheme targeting polyclinic patients.

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Health

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Beware fake phone messages claiming to be from SingHealth Polyclinics

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