The rollout equips the assistant with extensive utility to create, register, view, and edit household lists alongside product subscriptions. Shoppers can also resolve payment problems and make inquiries about Prime and Audible accounts. These upgrades expand on previous AI shopping assistants and deal notification tools released this year. The expansion comes as Amazon experienced an eightfold surge in the use of its agentic features since early this year.
Key points
The expanded capabilities allow shoppers to manage routine tasks like subscriptions and a…: The expanded capabilities allow shoppers to manage routine tasks like subscriptions and account questions completely hands-free.
The company is heavily investing in agentic features following an eightfold increase in u…: The company is heavily investing in agentic features following an eightfold increase in user adoption this year.
Alexa now acts as an integrated customer service interface for Prime and Audible accounts.: Alexa now acts as an integrated customer service interface for Prime and Audible accounts.
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Ahead of the holiday season, Amazon has added more than 100 new shopping-related capabilities to Alexa, including subscription and list management, updating delivery instructions, solving payment issues, and answering questions about Prime subscriptions.
The update allows you to use Alexa to create lists, register them, see what’s on them, and add or edit items. You can also manage subscriptions with the AI bot — for example, you could ask it to change deliveries for an item to every three months instead of every month — and edit delivery instructions, such as change an address or add drop-off details.
Users also can now ask Alexa about their Prime or Audible subscriptions, and ask it questions about billing or payment issues.
Amazon has launched various AI-centric shopping features this year, including a shopping assistant, and a way to notify users about new products and offers.
The company said that since the start of the year, the number of people using agentic features has grown 8x, and over the last 12 months, over 400 million consumers have used Alexa for shopping.
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