Amazon CEO
Andy Jassy reassured investors that they need not worry about AI bots invading its online stores. Speaking after the company’s quarterly earnings call, Andy Jassy said that while few customers are buying with third-party shopping assistants, they are not finding the experience more convenient than shopping directly through retailers. The experience, Jassy says, is “still not great, nor more convenient than coming to a retailer directly.” Jassy’s comments come after the e-commerce giant blocked Meta Platforms’ popular new AI assistant, Muse on its platform. However, he did not name Muse during his speech. . Although Jassy did not name Muse during the earnings call, his remarks come amid growing competition between retailers and technology companies over AI-powered shopping.
Amazon CEO says AI shopping agents are not a threat yet
Acknowledging that Amazon reported weaker-than-expected advertising performance during its third quarter, Andy Jassy told investors that agents were not the cause. He said that consumers still prefer visiting retailers directly rather than relying on external AI assistants to find and purchase products.
Other than Amazon, Meta has signed partnerships…