The unauthorized gathering left sofa cushions on the street, internal doors off hinges, walls smeared with food, and personal items like an electric guitar destroyed. Devon and Cornwall Police closed their investigation without charges because officers could not determine which attendees inflicted the physical damage. Airbnb subsequently banned the underage user and reimbursed Duff for the total repair costs. Duff has since eliminated single-night stays and increased her personal guest verification standards.
Key points
Airbnb fully reimbursed the host for the property damages and removed the underage booker…: Airbnb fully reimbursed the host for the property damages and removed the underage booker from the platform.
The host lost months of livelihood and had to reside with her mother during the post-inci…: The host lost months of livelihood and had to reside with her mother during the post-incident investigation.
Duff has implemented stricter personal vetting procedures and ceased accepting single-nig…: Duff has implemented stricter personal vetting procedures and ceased accepting single-night reservations to safeguard her property.
Sources checked by our analysis pipeline: 1
- Published
An Airbnb host has described being too upset to return to her own home after it was trashed during a party.
Leanne Duff, from Plymouth, Devon, said she felt "violated" after every room in her house was damaged in April, including her 13-year-old son's bedroom.
She said food was smeared over the walls, internal doors were removed and stacked in a room, a TV was smashed and her son's electric guitar had its strings cut and his toys ripped.
Airbnb said it had removed a teenager who booked the property from its platform and reimbursed Duff the cost of damage to the property, while police said they could not prove among those present who caused it.
The minimum age to create an account and book a property on Airbnb is 18 and the firm said hosts and guests must complete an identity verification process.
Airbnb said "no verification system is foolproof" but identity checks across the platform were "designed to help users have greater confidence that people on Airbnb are who they say they are".
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