YouTrip, a multi-currency e-wallet service, experienced a major service outage on October 19, affecting most of its services, including top-ups, in-app exchange, ATM withdrawals, and digital wallet functionality. Only login, view card details, sign up, and eSIM services remained operational. The company acknowledged the issue was related to technical difficulties and requested users' patience and understanding during the ongoing maintenance.
Key points
Most of YouTrip's services were unavailable during the outage.: Most of YouTrip's services were unavailable during the outage.
Only login, view card details, sign up, and eSIM services remained operational.: Only login, view card details, sign up, and eSIM services remained operational.
YouTrip acknowledged the issue was related to technical difficulties and requested users'…: YouTrip acknowledged the issue was related to technical difficulties and requested users' patience and understanding during the maintenance.
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SINGAPORE – Multi-currency e-wallet YouTrip reported a major service outage, with most of its services here down on Oct 19.
As at noon, 19 of 23 services - such as top-ups, in-app exchange, ATM withdrawals and digital wallet - were unavailable, according to its page which provides real-time status updates.
Only login, view card details, sign up, and eSim services were listed as operational.
Replying to a comment on its Facebook post, YouTrip said its app is currently experiencing some technical difficulties.
“You may find service degradation in using the card for payments and other services, including ATM withdrawals.
“We seek your patience and understanding as our teams are currently undergoing technical maintenance to rectify the situation,” it said.
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