Taxes are a royal pain for everyone. Amazon has found a unique way to make them even worse, as Kris W. attests:
I recently bought a €9.61 kitchen knife on Amazon Spain. My card was charged €7.94 instead. After some investigation, I discovered that Amazon had applied an old VAT registration number I'd added to my personal account years ago, and had classified my purchase as a VAT-exempt intra-EU business transaction. The invoice even contained my business address from 2022, which no longer appeared anywhere in my account settings. I just wanted to remove the VAT number so I could go back to buying kitchen utensils without accidentally generating international tax paperwork.
Unfortunately, Amazon no longer provided any visible way to manage that VAT number. Their customer support chatbot insisted I provide the order number from which I wanted the VAT number removed. A human agent confidently explained that I must have entered it into a secondary address field, and instructed me to delete and recreate my shipping address. Another support representative sent me an extensive list of documents I'd need to provide, including my passport, airline boarding passes, proof of export outside the EU, or my NATO identification card. Apparently removing a VAT number from an Amazon account is a process normally reserved for international travelers, Andorran residents, and military alliances.
Eventually, I found Amazon's official help page. It explicitly stated that VAT numbers could be removed either by contacting Customer Service or by creating an Amazon Business account to use the self-service option. After another round of correspondence, Customer Service informed me that they were not allowed to remove VAT numbers and instructed me to use the Business settings that my personal account didn't have. So I followed the documentation and created a Business account using my existing email address. During registration, Amazon required me to enter the very VAT number I was trying to remove, then promptly congratulated me by email on successfully adding and activating it.
But I couldn't access the Business settings yet. Amazon couldn't verify my business and demanded official documentation, so I obtained two freshly-issued certificates from two separate Spanish government agencies to prove that I was, in fact, a self-employed software developer. I uploaded both documents and waited. Eventually, my shiny new Amazon Business account was approved. I now had a separate Business account, complete with its own purchasing features and complimentary Business Prime membership. At last, I could navigate to the promised VAT-management page!
The page displayed my VAT number, confirmed it was valid, and offered a button to add more tax information. Beside the existing number, however, there was no Edit button. No Delete button. No self-service removal option whatsoever. There was only a link saying, Contact Customer Service to change your tax ID.
Naturally, the link led to a generic help center. After creating an entire business account, submitting government paperwork, and successfully registering the same VAT number a second time, I had arrived precisely where I started: Customer Service, which had already explained that it was not allowed to remove VAT numbers.